Leverage ITIL processes while unifying their help desk, asset managementĪnd project management activities in a single pane of glass. With ServiceDesk Plus, IT organizations can
#What do you need to install spiceworks plus#
ServiceDesk Plus is trusted by more than 100,000 organizations across
#What do you need to install spiceworks software#
ServiceDesk Plus is comprehensive help desk software with integratedĪsset and project management capabilities built on ITIL framework. More ManageEngine ServiceDesk Plus Cons → I want to find more technical information about the product." I understand all the questions in the search engine. It should be different." "The self-service feature for end users and the knowledge base need to be improved." "The timing reporting module, and how it's used is a bit difficult to understand." "I'd like to understand more technical features due to the fact that I want to teach globally. For resolution SLA, that is, P1, P2, P3, or whatever you define, you still have the same SLA. SLA should be different for each priority.įor a ticket, there is no response SLA for the service request. For a service request, the SLA of response or resolution is only one irrespective of the priority. If it can have a quicker response time, it would be good for users, service desk engineers, and technicians.įor service requests, they don't have an SLA for each priority. There is a bit of a lag with the remote control option." "It is sometimes a bit slow. The solution we used before this ran through a centralized server for remote control and it was much more responsive than this one is. Because we are a local partner, we are able to copy to some employees who can try to push a ticket to close, but it would be best if they can respond a bit quicker." "The documentation could be improved." "There are some performance issues. That's something that they could improve on. We get a lot of tickets from clients complaining about certain issues related to the system, but when we send or escalate an issue to the agent, sometimes, there is a delay. We provide deployment services and also support products as a partner. The way tickets are displayed is messy." "As a partner, their technical support can respond better to the tickets. This is temporarily fixed with updates but then reoccurs. "We have experienced issues with tables, sheets and columns not displaying properly. More ManageEngine ServiceDesk Plus Pros → For the workflow, it is easier for senior managers to give approvals through the mobile interface." "ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution.
It is easy for the end users as well as for the approving party. When the service desk engineer picks up the call and gets the name, he or she knows that the person is a VIP and treats him or her accordingly. Its VIP feature is also very useful where you can specify who are our VIPs. All alerts are coming to ManageEngine ServiceDesk Plus. There is a lot of integration that we have done. It is easy to build the workflows and electronic forms." "There's no problem with the software." "Overall, its integration is good. We can host multiple instances of services on a single server, such as one help desk and multiple instances." "The solution offers a lot of opportunities for integrations." "The software deployment we find quite valuable - being able to deploy software to multiple endpoints without having to worry about getting in touch with the end users." "The product is extremely user-friendly.
In terms of product functionality, we really like the ESL version. It is very easy to navigate, and the GUI is quite friendly. I also like that they have many partners in India who can come to the site and complete installations." "Referring to its on-premises deployment, it is easy to use and easy to deploy. You don't have to go for them separately. Multiple products can be integrated into one product.
It has also got operations, helpdesk, MDM, and everything integrated. "I like that ManageEngine ServiceDesk Plus has everything and can be integrated into a single product like SAP.
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